Terms of service

SECTION 1 – OVERVIEW

This website is operated by Resoul London (“Resoul”, “we”, “our”, “us”). Throughout the site, the terms “we”, “us” and “our” refer to Resoul London. Resoul London offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

SECTION 2 – OUR PRODUCTS

Resoul London is a personal shopping and procurement service that assists customers in sourcing authentic luxury products from around the world. We are not an authorised dealer or distributor of the brands displayed on our website. All items are sourced from trusted suppliers and are subject to authentication by our in-house verification process before being delivered to you.

While we guarantee that all products are authentic and original, we do not provide brand warranties, after-sales services, or manufacturer guarantees, as these remain with the original brand owners or their authorised sellers.

SECTION 2A – BRAND AFFILIATION & INTELLECTUAL PROPERTY

Resoul London is not an authorised reseller, distributor, agent, or dealer of any of the brands featured on our website. We make no claim of affiliation, endorsement, sponsorship, or partnership with the brands whose products may be displayed.

All brand names, logos, product images, and trademarks remain the exclusive property of their rightful owners. They are used on this site solely for descriptive and identification purposes, in compliance with applicable UK and EU trademark laws, including the UK Trade Marks Act 1994 and Directive (EU) 2015/2436.

Our services are strictly in line with our UK-registered business activities (BRN: 15861583, VAT: 496342460) and comply with all applicable UK and EU laws.

SECTION 3 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

SECTION 4 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks.

SECTION 5 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

SECTION 6 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) without notice.

SECTION 7 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Refund Policy.

SECTION 8 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information for all purchases made on our site.

SECTION 9 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control. You acknowledge that we provide access “as is” without any warranties or conditions.

SECTION 10 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties. Third-party links may direct you to websites that are not affiliated with us.

SECTION 11 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain submissions or without a request you send ideas, comments, or other materials, you agree that we may edit, copy, publish, distribute, and otherwise use in any medium.

SECTION 12 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability.

SECTION 14 – PROHIBITED USES

In addition to other prohibitions set forth in the Terms, you are prohibited from using the site or its content for unlawful purposes, to infringe upon intellectual property rights, to harass, abuse, harm, or in any way interfere with the Service.

SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, or error-free.
In no case shall Resoul London, our directors, employees, or affiliates be liable for any injury, loss, claim, or any direct or indirect damages arising from your use of our Service or any products procured through us.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless Resoul London and our affiliates from any claim or demand made by any third-party due to your breach of these Terms.

SECTION 17 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

SECTION 18 – TERMINATION

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms by notifying us that you no longer wish to use our Services.

SECTION 19 – ENTIRE AGREEMENT

These Terms and any policies posted by us on this site constitute the entire agreement between you and us.

SECTION 20 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 21 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

  • Email: resoul024@gmail.com
  • Trading Name: RESOUL LIMITED
  • Business Address: 21 Westend Gardens, Northolt, England, UB5 6QR
  • Business Registration Number (BRN): 15861583
  • VAT Number: 496342460
  • Phone Number: +44 7799 720045